Contact us

Q: How do I place a custom order?​​
A: Submit your requirements on line or via our contact form or email. We’ll provide a quote within 24 hours.

​Q: Can I request samples before bulk orders?​​
A: Yes, sample costs and lead times vary. See our Samples Policy.

Q: Can I modify my design after payment?

A: Changes are only possible within 24 hours of payment. After production starts, modifications may incur fees or be unavailable.

Q: Do you offer design assistance?

A: Yes! Share your ideas via email, and our designers will create 1-3 mockups for you (service fee: $X).

Q: What shipping methods do you offer?​​
A: We support DHL,UPS, FedEx, air and sea freight. Costs depend on order  volume/destination

​Q: How long does production + delivery take?​​
A: Typically 15–30 days for production + 3–10 days for courier shipping (varies by region), sea shipping normally takes approx.. 30 days.

Q: What’s your minimum order quantity (MOQ)?​​
A: MOQnormally starts at 100 units (flexible for some products). Contact us for exceptions.

​Q: Which payment terms do you accept?​​
A: T/T, Alipay, Western Union, PayPal, etc.

Q: What’s your quality control process?​​
A: We conduct pre-production inspections, in-process checks, and final random inspections.

Q: What if I receive defective products?​​
A: Report within 7 days with photos/video. We’ll replace or refund per our Warranty Policy.

Q: Are your products certified for [EU/US] markets?​​
A: Yes, we hold CE/FCC/RoHS certifications. Request specific certificates here.